Starred Messages lets you save important messages in Live Chat so you can find them again quickly.

Use stars for details you may need later, such as customer requests, follow-up items, important answers, or useful conversation history.

1. Open a conversation in Live Chat.
2. Open the options for the message you want to save.
3. Select Star message.

A star icon will appear on the message to show that it has been saved.

To remove a saved message:

1. Open the message options.
2. Select Unstar message.

The message will no longer appear in your Starred Messages list.

Open Starred Messages in Live Chat to review the messages you have saved.

Select a starred message to open the related conversation and return to that point in the chat.

When viewing a contact, the starred message count shows how many messages you have saved for that contact. This can help you quickly identify conversations with important notes or follow-up information.

• Starring a message does not send a notification to the customer.
• Starring a message does not change or delete the original message.
• Your starred messages are private to your own account; other team members manage their own starred messages.
• You can star or unstar a message at any time.