A Facebook Page
The agent works on a Page, not a personal profile. You need admin access to that Page.
Channel · Messenger
Your Page inbox, answered in seconds instead of days.
Messenger is still where a large share of buying questions land in the region, especially from Facebook ads. The agent answers from your approved content, replies to comments, and passes anything sensitive to your team.
- Connects in minutes
- Same agent, same inbox
- Arabic and English
Messenger · Your Pageconnected
الإعلان بتاع الأوفر لسه شغال؟
AI Agentالعرض شغال لحد الخميس، والتوصيل مجاني للطلبات فوق 500 جنيه.
Source · offers-october.pdf · chunk 3 · 0.91تمام، عايز أطلب اتنين
create_order · draft created · assigned to salesWrite a reply, or let the agent handle it…
What it takes to go live.
Connect the Page
Authorise once and Messenger conversations start arriving in the same inbox as your other channels.
Choose the comment rules
Decide which posts and ads are watched and what the public reply says before the private message.
Set the handover list
Refunds, complaints and anything without an approved source go straight to a teammate.
What the platform allows — and what it does not.
What it isWhat it means for your setup
The standard reply windowYou can reply freely for a limited period after the customer’s last message. Beyond it, Messenger restricts what you may send.
Human agent handlingConversations that need a person can be handled over a longer period under Messenger’s human-agent handling — which is what the handover flow relies on.
Comment repliesPublic replies stay short; prices, stock and personal details move to the private conversation.
Ads that click to MessengerTraffic from click-to-Messenger ads arrives with its context, so the agent can open with the offer the person actually clicked.
These rules are set by the platform, not by NewAge AI, and they change. Confirm the current policy in the platform’s own documentation before you promise anything to a client.
What the agent does here.
Answers ad traffic instantly
The gap between the ad click and the first reply is where most Page leads die. The agent closes it in seconds.
Answers from your offers
Offer dates, delivery fees and branch hours come from the document you uploaded, not from memory.
Routes by intent
Buying questions to sales, complaints to support, and everything else answered on the spot.
Shows what ads really produce
Tags written per campaign let you see which ad produced conversations that actually became orders.
Asked before every launch.
Can it reply to comments on ads?
Yes, with the rules you set. Most teams reply publicly with one line and move the details to a private message.
Do Messenger and Instagram share an inbox?
Yes. Both connect through your Page and appear in the same list with the same agent and the same fields.
What about old unanswered messages?
The agent works on new conversations. Old threads stay for your team to clear, with the same tools.
Stop losing the people your ads paid for.
If you run Facebook ads in Egypt or Iraq, the first reply time is the whole game. Connect the Page and let the agent take the first minute.