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Channel · Web Chat

One script tag, and your website starts answering.

The widget sits on your site and answers from the same knowledge base as every other channel. No messaging window, no platform approval, and no waiting for a customer to write first.

  • Connects in minutes
  • Same agent, same inbox
  • Arabic and English
newageagent.ai
Web Chat · yourstore.com
Do you ship to Basra?
AI AgentYes — Basra delivery takes 2 to 3 days, and it is free above 75,000 IQD.
Source · shipping-policy-2026.pdf · chunk 9 · 0.9
Great, can someone call me?
Lead captured · assigned to sales · phone saved
Connecting

What it takes to go live.

01

Copy the snippet

One script tag before the closing body tag. It works on any site — WordPress, Shopify, Next.js or a static page.

02

Style it to your brand

Colour, position, avatar, and the greeting the widget opens with, in Arabic or English depending on the page.

03

Choose where it appears

On every page, or only on pricing, product and checkout pages where questions actually stop purchases.

04

Decide what it collects

Ask for a name, phone or email only when it is useful — before a callback, not before an answer.

assembling from live messages
Platform rules

What the platform allows — and what it does not.

What it isWhat it means for your setup
No messaging windowThis is your own site, so no platform restricts when you can reply. The conversation stays open as long as the visitor is there.
Anonymous visitorsSomeone can ask before identifying themselves. If they leave contact details later, the earlier messages are attached to the new contact.
ContinuityA returning visitor on the same browser continues the same conversation instead of starting over.
Handover hoursOutside working hours the agent says so honestly and collects what your team needs to follow up.

These rules are set by the platform, not by NewAge AI, and they change. Confirm the current policy in the platform’s own documentation before you promise anything to a client.

On this channel

What the agent does here.

Answers pre-purchase questions

Shipping, sizes, availability and payment options — the four questions that quietly kill checkouts.

Captures the lead properly

Name, phone and what they were looking at, written to the contact so sales does not start from zero.

Arabic or English per page

The widget opens in the language of the page, and follows the visitor if they switch mid-conversation.

Knows the page context

You can pass the product or plan being viewed, so the answer is about the thing in front of them.

Questions

Asked before every launch.

Will it slow my site down?

The widget loads after your page content and does not block rendering. Keep it off pages where it adds nothing.

Can it work on a landing page only?

Yes. Many teams start on the pricing or checkout page, where a single answer changes the outcome.

What if nobody is online?

The agent still answers everything it can, then tells the visitor when a person will reply and collects the details.

Put it on the page where people hesitate.

Pricing and checkout first. If the agent answers the shipping question there, the visit ends differently.