A business account
Direct messaging features depend on your account type and region. Confirm messaging is available for your account before you plan around it.
Channel · TikTok
The messages a viral video leaves behind.
A video does the reach; the direct messages decide whether it becomes revenue. The agent answers product, price and delivery questions from your approved content and passes real buyers to your team.
- Connects in minutes
- Same agent, same inbox
- Arabic and English
TikTok · business accountmessages on
اللي في الفيديو ده بكام؟
AI Agentده الطقم الكبير، سعره 1,250 جنيه والتوصيل مجاني للقاهرة والجيزة.
Source · price-list-2026.pdf · chunk 2 · 0.93عايزاه، بس أنا في المنصورة
Tag · lead · city = Mansoura · assigned to salesWrite a reply, or let the agent handle it…
What it takes to go live.
Turn messages on
Direct messages must be enabled in your account settings so conversations can reach a connected tool.
Connect the account
Authorise once, then TikTok conversations appear in the same inbox as your other channels.
Prepare for spikes
A video that performs sends hundreds of messages in an hour. The agent absorbs the spike; your team gets only the buyers.
What the platform allows — and what it does not.
What it isWhat it means for your setup
Availability variesMessaging capabilities on TikTok differ by account type and country, and the platform changes them more often than the others.
Comments stay manualPlan the flow around direct messages. Ask your team to pin a comment that points people to messages.
Short attentionAnswers here must be one or two lines with the price and the next step. Long replies lose the buyer.
Verify before launchBecause the rules move, confirm what is available for your account with TikTok’s current documentation before promising a client this channel.
These rules are set by the platform, not by NewAge AI, and they change. Confirm the current policy in the platform’s own documentation before you promise anything to a client.
What the agent does here.
Absorbs the spike
Hundreds of “بكام؟” answered in seconds, each one tagged with the product from the video that drove it.
Separates buyers from browsers
Only conversations that reach an address or a payment question are handed to your team.
Speaks the way the audience writes
Short, dialect-first replies, with the price and the delivery fee in the first message.
Shows which video sold
Tags per campaign or per video make the connection between content and orders visible.
Asked before every launch.
Is TikTok worth connecting?
If your videos generate message volume you cannot answer, yes. If they do not yet, start with WhatsApp and Instagram.
Can it post or comment for me?
No. This is a conversation channel — the agent answers messages, it does not publish content.
What if messaging is not available?
Then use the video to send people to WhatsApp or the web chat, and let the agent work there.
Answer the flood, keep the buyers.
Connect the account before your next campaign, not after the video that overwhelmed your inbox.