Connect the channels
Each channel connects once. WhatsApp through the Cloud API, Instagram and Messenger through your Page, Telegram with a bot token, and the web widget with one script tag.
Product · Unified Inbox
Six channels. One list. One history per customer.
Your team stops switching apps. Every conversation arrives in the same place with the customer profile, tags and custom fields beside it — and the agent’s work already done.
- Open · Pending · Resolved
- Assignment and notes
- Full history per contact
Live Chat · 3 open2 teammates online
wein el order maly? 48219
WhatsApp · Iraqi dialect detectedAI AgentIt left the warehouse this morning and arrives tomorrow between 2 and 5 pm.
Assigned to Nour · moved to PendingI also want to change the address
Write a reply, or let the agent handle it…
From four apps to one screen.
The agent works first
Every message goes through the agent before it reaches a person. Most conversations end there, with the fields already written.
A person takes over when needed
Open the conversation and reply. The agent stops answering there, and the profile, tags and history stay attached.
Everything stays on the contact
Not on the channel. The next message from the same person on any channel opens with the same history.
What your team gets on the screen.
Status columns
Open, Pending and Resolved, plus a filter for conversations assigned to you. A conversation moves automatically when the agent hands it over.
Assignment
Assign to a teammate or to a team, manually or by rule — least busy, by language, or by the tag the agent wrote.
Tags and custom fields
Written by the agent during the conversation and visible beside it, so your next broadcast targets people who actually match.
Canned replies
Saved answers your team can drop in, in Arabic or English, without leaving the conversation.
Private notes
Leave context for the next teammate. Notes stay internal and never reach the customer.
What happened overnight
Open in the morning and read two numbers: what the agent handled, and what is waiting for a person.
Everything that lands in the inbox.
WhatsApp
Cloud API, template messages, the 24-hour window
OpenInstagramDMs, story replies, comment to DM
OpenMessengerPage inbox, comments, human agent handling
OpenWeb ChatA widget on your site with no messaging window
OpenTelegramBot API, groups, no window restrictions
OpenTikTokDirect messages from your business account
OpenBefore you move your team here.
Does the agent keep replying after I take over?
No. The moment a human replies on a conversation, the agent pauses on that conversation until it is resolved. Other conversations are unaffected.
Can two teammates work at once?
Yes, seats depend on your plan. Assignment and private notes exist so two people do not answer the same customer twice.
What if the same customer writes on two channels?
Each channel identity is its own subscriber, but you can merge or link them and share custom fields so the history stays useful.
Move one channel first.
Connect the channel your customers actually use, let the agent handle the first night, then read what it did in the morning.