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How your workspace and your customers’ conversations are protected.

The practical measures behind the product, and the parts that depend on how you configure it.

  • Last updated: 8 September 2026
Contents

How your workspace and your customers’ conversations are protected.

Access control

Team members get seats with defined access. Removing a teammate removes their access to conversations immediately.

Credentials

Integration credentials are stored on our side and are never placed inside a flow or exposed to an agent’s prompt.

Least privilege for integrations

Connect integrations read-only unless a flow genuinely needs to write. This is the single biggest thing you control.

What the agent may say

Guardrails limit answers to your approved content. Sensitive topics should be routed to a human rather than answered.

Reporting an issue

If you believe you have found a security problem, contact us before disclosing it publicly and we will respond.

Questions about this document?

Contact us and we will explain any section in plain language before you sign up.