A business number
A phone number that is not already active on the consumer WhatsApp app, ready to receive a verification code.
Channel · WhatsApp
The channel your customers already use all day.
Connected through the official WhatsApp Cloud API on a verified business account. Your agent replies in the customer’s dialect within seconds, calls your systems, and hands over to your team when the conversation needs a person.
- Connects in minutes
- Same agent, same inbox
- Arabic and English
WhatsApp Businessverified · 1 number
مساء الخير، فين طلبي 48219؟
AI Agentخرج من المخزن الصبح وهيوصلك بكرة بين 2 و5 العصر. تحب رقم المندوب؟
أيوة من فضلك
Set Custom Field · order_status = out_for_deliveryWrite a reply, or let the agent handle it…
What it takes to go live.
A WhatsApp Business Account
Created through Meta, linked to your business. Display name and business details are reviewed by Meta.
Connect it to NewAge
Authorise the connection once. From that moment every message arrives in your inbox and the agent starts working.
Approve your templates
Templates for order updates, reminders and follow-ups are submitted for approval before you can send them outside the reply window.
What the platform allows — and what it does not.
What it isWhat it means for your setup
The 24-hour customer service windowAfter a customer messages you, you can reply freely for 24 hours. Outside it, you may only send an approved template message.
Template messagesPre-approved messages for things like order updates and reminders. Content and category are reviewed by Meta before use.
Opt-inPeople must have agreed to hear from you before you send business-initiated messages. Keep proof of how the opt-in was collected.
Buttons and listsInteractive replies and list menus are supported, which makes booking and order flows much shorter than free text.
Pricing modelMeta charges separately for messaging on the Cloud API. That cost is billed by Meta, not included in your NewAge plan.
These rules are set by the platform, not by NewAge AI, and they change. Confirm the current policy in the platform’s own documentation before you promise anything to a client.
What the agent does here.
Egyptian, Iraqi, Gulf, Levantine
Voice-typed messages, Arabic in Latin letters, and English mixed mid-sentence are all handled — and answered in the same style.
Order lookups
The agent reads the order number from the sentence, calls your system, and gives a delivery window rather than a promise.
Reminders that respect the window
Follow-ups and reminders go out as approved templates, so they are delivered instead of silently blocked.
Clean handover
Your teammate takes over inside the same conversation, with everything the agent already checked.
Asked before every launch.
Can I use my existing WhatsApp number?
Only if it is removed from the consumer WhatsApp app first. Most teams use a new number for the API and keep the old one for staff.
Will the green tick appear?
Verification is decided by Meta based on your business, not by NewAge AI. You can operate fully without it.
What if a customer writes at 3 am?
The agent answers immediately if there is an approved source; anything else is queued for a person and waiting in the morning.
Connect one number and let it run tonight.
Most teams in Egypt and Iraq start here, because this is where the messages already are. The first agent usually answers on the same day it is connected.