With Condition step, you can go to different steps/sub flows depends on conditions.

In your Condition step, click on "+ Add Condition Group" to set at least one condition group. "Otherwise" group is always there.

You can make as many condition groups as you need. The matching start from the top to the bottom, once a group matched, the system goes to a named step. When it fails to match all condition group, the "Otherwise" group will take over it. So it's always a good practice to name a step in the "Otherwise" group even it is very unlikely to be used.

Another important thing to know is the difference between "All conditions" and "Any conditions". It is sitting at the upper right corner of each condition group.

You can list more than 1 condition in a condition group. When you do, it matters whether you choose "All" or "Any".

"All Condition" means to get this group matched, you will need to have all the conditions matched in the group.

However, to get a group with "Any Condition" matched, you only need to have one of the conditions matched.

For tag and sequence condition, you can choose "in" or "not in" from the "Operator". Choosing multiple tags/sequences is allowed.

These are all the operators for text condition.

For "has any value" and "is empty" of all variable types, when you clear a variable, the variable becomes empty. Thus, "has any value" is false and "is empty" is true for this variable.

These are all the operators for number condition.

These are all the operators for DateTime condition.

Note that you will need to put "value" always as the correct format "yyyy-MM-dd HH:mm:ss" no matter which displayed format you choose for that variable.

Please note that - "before/after" is different from "time before/after". The former compare the whole datetime value while the latter only compare the time value.

The following new date-time conditions have been added to the filtering options:

1. After x days ago
2. Before x days ago
3. After x minutes ago
4. Before x minutes ago

These options allow users to filter data or users by specific activity periods, making it easier to target recent or past events for follow-ups or analysis.

The After x days ago condition allows filtering of records or users based on activities that have occurred after a specified number of days. It’s useful for retrieving records or users whose activities or interactions happened after a certain point in time, relative to the current date.

Go to the Flow, Select Condition Node.

Now click on add Condition 

A new popup will appear where you can select last seen

Now once you click on Operator you will see the After x days ago action

You can add the desired value in the Value Field and then the condition implies accordingly 

This condition now checks if the user's Last Seen date is more than 30 days ago

• Recent Activity Tracking: Filter users or records that have interacted with your system after a specified number of days.
• Targeted Follow-ups: Identify users who have not interacted recently, allowing for follow-up actions or campaigns.

The Before x days ago condition filters users or records based on activities that occurred before a specified number of days. This filter is ideal for tracking older interactions or analysing past behaviour over a defined period.

Similarly in the “Last seen” actions you will see 

You can add the desired value in the Value Field and then the condition implies accordingly

This condition now checks if the user's Last Seen date is earlier than 10 days ago

• Historical Data Analysis: Analyse user or record data that falls within a specific range of past activity.
• Event Follow-up: Identify users or records whose activities happened before a certain date for retrospective analysis.

The Before x Minutes ago condition filters users or records based on activities that occurred before a specified number of Minutes. This filter is ideal for tracking older interactions or analysing past behaviour over a defined period.

Similarly in the “Last seen” actions you have “After a minutes Ago”

You can add the desired value in the Value Field and then the condition implies accordingly

This condition now checks if the user's Last Seen date is more than 30 minutes ago

• Historical Data Analysis: Analyse user or record data that falls within a specific range of past activity.
• Event Follow-up: Identify users or records whose activities happened before a certain date for retrospective analysis.

The Before x Minutes ago condition filters users or records based on activities that occurred before a specified number of minutes. This filter is ideal for tracking older interactions or analysing past behaviour over a defined period.

Similarly as above the Last seen actions you have After a minutes Ago

You can add the desired value in the Value Field and then the condition implies accordingly

This condition now checks if the user's Last Seen date is earlier than 10 minutes ago

• Historical Data Analysis: Analyse user or record data that falls within a specific range of past activity.

Event Follow-up: Identify users or records whose activities happened before a certain date for retrospective analysis.

These are all the operators for JSON condition.

Note - The very last 3 operators, "has item matched with ...", require the JSON to be a list of variables, not a list of JSON. In other words, if your JSON is storing a list of normal variables, these 3 operators work. They won't work for a JSON storing a list of JSON.

Custom input is built for compare values in JSON variable. Search "custom input" in the if field:

Pick a value from a JSON, then you can compare it as you use the text variable condition.

With this operation, you can now do formula calculation directly in the Action Step - "Set Variable Value" and Condition Step - "Value".

Math operations and function supported:

+, -, *, e, pi, PI, abs(), min(), max(), ceil(), floor(), log(), pow(), round(), sqrt(), sin(), cos(), tan()

Please note that - If the formula is invalid, the system will return 0 to number variable and empty to text variable.

NewAge Ai also provides the following system variables to be used inside the condition node.

These relate to the email nodes where a specific email node is sent/delivered/clicked.

Condition | Explanation

Email Click | Whether a specific email is clicked

Email Opened | Whether a specific email is opened

Email Delivered | Whether a specific email is delivered

Email Sent | Whether a specific email is marked sent

Opted-In for Email | Whether a bot user has been opted-in for emails

These refer to the booleans variables whether a condition or variable is true or false

Condition | Explanation

Subscribed to bot | Whether a bot user is subscribed to bot or isnt

Has Interacted in last 24h | Whether a bot user has interacted in last 24 hours of the last interaction

Is Guest User | Whether a user is a guest user

Is Tester | Whether the user is a tester

Is Admin | Whether the user is an admin

Is assigned to agent | Whether the bot user has an assigned agent

Has SSO user connected | Whether user has SSO connected

Is Business Hours | Whether the time of interaction is within specified business hours

Is assigned agent online | Whether the bot user’s assigned agent is online or not

Has agents online | Checks if any live agent is assigned or not

Condition | Explanation

Opted-In Date (minutes ago) | Represents minutes since the bot user has subscribed to bot

Last seen (minutes ago) | Represents minutes since the bot user has last seen the message sent by the bot

Last interaction (minutes ago) | Represents minutes since the bot user last interacted with the bot flow

Last agent interaction (minutes ago) | Represents minutes since the live agent last interacted with the bot user

Opted-In for Email (minutes ago) | Represents minutes since the bot user has been opted in for email

Opted-In for SMS (minutes ago) | Represents minutes since the bot user has been opted in for SMS

Shopping cart total price | Represents the total price of the cart present in ORDER JSON system,field

Agent Id | System ID of the live agent

Last FB Comment is existing user

Last FB Comment total new tagged user

Last FB Comment total tagged users

Condition | Explanation

Opted-In Date | Date of the user’s opt in

Last Seen | Datetime field representing the last seen of the bot user

BOT_CURRENT_TIME | Current time in present represented in workspace timezone

Created At | Datetime field representing the timestamp the bot user was created

Last Interaction | Datetime field representing the timestamp of the last interaction by the bot user

NOW | Current time in present represented in UTC time

Subscribed | Datetime representing the timestamp the bot user subscribed to the bot

TODAY | Date field representing the date today

Condition | Explanation

Agent Email | Represents the email of the assignedagent

Agent Name | Represents the name of the assigned agent

Browser | Represents the browser through which the user is interacting with the bot on web channel

CRM Contact Id | Represents the unique Id assigned by the integrated CRM. (for eg GHL, Zoho etc)

Channel | Represents the channel via which the bot user is interacting with bot

City | Represents the city of the bot user

Country | Represents the country of the bot user

Department | Represents the department you want to assign the bot user

Device | Represents the device via the bot user is interacting with the bot

Email | Represents the email of the bot user

First Name | Represents the first name of the user

Flow Ns | Represents the the current mainflow Ns of the bot

GMB Name | Name of the GMB Location

GMB Place Id | Id of the GMB location

GTAG Client Id

GTAG Session Id

Gender | Represents the gender of bot user

IP | Represents the the IP of the bot user on web channel

Instagram Id | Represents the Meta assigned unique ID of the bot user on Instagram

Instagram User Name | Represents the Meta assigned user name of the bot user on Instagram channel

Interest | Represents the interest of the bot user you cn assign

Language | Represents the language of the bot user

Last Button Title | Represents the last button the user clicked

Last FB Comment | Represents the last comment made by the user on Facebook channel

Last FB Comment Id | Represents the Id of the last comment made by the user

Last FB Comment Post Id | Represents the Id of the post on which the last comment was made by the user

Last Name | Represents the last name of the bot user

Last Node Ns | Represents the Ns value of the node last visited by the bot user

Last Text Input | Represents the last text input bot user entered

Lead Source | Represents the source of the bot user you can assign

Lead Status | Represents the status of the bot user you can assign

Live Chat Url | Represents the URL link of the livechat of the bot user

Locale | Represents the locale of the bot user

Market | Represents the market of the bot user you can assign

OpenAI Thread Id | Represents the current thread Id by the assistant run from OpenAI

Page Id | Represents the Id of the facebook page

Page Name | Represents the name of the facebook page integrated

Page User Name | Represents the user name of the facebook page’s admin who integrated the page with NewAge Ai

Platform | Represents the platform from which the bot user is interacting with the bot

Profile Image | Represents the profile image of the bot user

Region | Represents the region of the bot user

SSO Url | This contains the SSO Url

Sub Flow Ns | Represents the NS value of the subflow in which the bot user is currently in

Timezone | Represents the timezone of the user

User Id | Represents the User ID assigned by the system of the bot user

User Name | Represents the username of the bot user

User Ns | Represents the unique value assigned by NewAge Ai to every bot user

Condition | Explanation

CART | Represents the line items user has selected when using NewAge Ai native ecommerce

Claude | Represents the chat history of the bot user when using Claude AI

DialogFlow | Represents the chat history of the bot user when using DialogFlow

Gemini | Represents the chat history of the bot user when using Gemini

Last Error | Represents the Last error triggered by the bot user

Last Message | Represents the last message the bot user went through

ORDER | Represents the order placed by the bot user when using NewAge Ai native ecommerce

OpenAI | Represents the chat history of the bot user when using OpenAI

SELECT | Unique JSON that saves the key-value pair from the JSON the user has selected from the previous step. Is used widely in For Each option.

SHOP | Contains the information regarding the user’s business

User | Contains the complete information regarding the bot user

Condition | Explanation

Segments | Represents the segment the bot user belongs to

Tag | Represents if the bot user has a certain tag or not

Label | Represents if the bot user has a certain label or not

Sequence Subscription | Represents if the bot user is subscribed to a sequence or not

Closing Notes | Represents the closing notes assigned to the bot user

Board | Represents the board the bot user currently is assigned to

Notification Topic | Represents the notification topic assigned to the bot user

Assigned Agent | Represents whether a certain agent assigned to the bot user

Channel | Represents the channel the bot user belongs to

Conversation Status | Represents the status of the bot user’s conversation (Done, Open, Pending etc)

Custom Input | Allows the user to input custom inputs that doesnt necessarily fit into the various conditions provided by the user. For example using Custom JSON user fields.