Before creating a welcome message, confirm the following are properly connected:

• Facebook Ads Account — Connected under the Ads Management section

• Facebook Business Manager — Connected under the e-Commerce tab

• Correct Facebook Page — Verified in the Bots section

• Ad Manager — All pages need to be under the same Business Manager where you have the Ads Accounts. 

All four connections must be active before proceeding.

• Go inside your Bot → navigate to the Tools section
• Locate the new feature: Facebook Ad Messaging → click it to open Welcome Messages

• Click + Message to create a new one
• Enter a name (e.g., Welcome One)
• Select the channel: Messenger or Instagram
• Choose a message type:
  • Text — supports adding buttons and quick replies
  • Video — standalone video
  • Image — standalone image
  • Card — includes an image with additional content
• Write your message body
• Optionally add:
  • Buttons
  • Quick Replies

• Click Save, then click Sync

• Go to Facebook Ads Manager and refresh the page
• Open or create a Campaign (objective: Traffic works fine)
• Navigate to the Ad Set level
• Find Messaging Destinations → select Messenger

• Proceed to the Ad level → click New Traffic Ad
• Scroll to Messaging Template
  • Choose Use Existing or Create New
  • Click Partner App → then Select Flow

• Select the app (may appear as NewAge Ai App or Chatbot App depending on your account)
• Choose the welcome message flow you created (e.g., Welcome One)

• Click Send Preview to test — the message will appear in your Messenger

This allows a button inside the welcome message to trigger a specific chatbot flow.

Create the Payload:

• In NewAge Ai, go to Tools → Facebook Ads Payload
• Click + Create New to generate a payload
• Copy the generated payload code

Link Payload to a Subflow:

• Open the subflow you want to trigger
• Add a message or action (e.g., "Subflow has been sent from NewAge Ai")
• Click Publish

Add a Reply Button to the Welcome Message:

• Go back to Tools → Facebook Ads Messaging
• Open your welcome message → click Add a Reply Button
• Set the button text (e.g., Click Here)
• Paste the Facebook Ads Payload into the payload field
• Click Save → then Sync

Verify in Ads Manager:

• Refresh Ads Manager
• Go back to Partner App → select your chatbot app → select the message flow
• The button will now appear in the preview
• Click Preview in Messenger — clicking the button should trigger the connected subflow