On October 1st, your WhatsApp bot could stop replying. Meta is switching on billing for WhatsApp service messages.

If there's no payment method on your WhatsApp business account by September 30th, Meta stops delivering them. From October 1st, every reply inside the 24-hour window gets charged.

Two things stay free. Messages customers send you and everything inside the 72-hour window after a click to WhatsApp ad.

Three things to do:

• Add a payment method,
• count the replies
• and decide what belongs on WhatsApp.

Don't miss the deadline. Act now to keep your WhatsApp bot running smoothly.

A Click-to-WhatsApp ad opens a 72 hour free window, but only if you reply within 24 hours, and the clock starts from your reply rather than the click. With automation that reply is instant, so in practice it begins the moment they land.

Inside those 72 hours, everything you send is free. What changes is the type of message. If the customer has messaged you within the last 24 hours, you can send free form messages. If they have gone quiet for longer than that, you need an approved template to re-engage, and it is still free because you are inside the 72 hours.

The 24 hour window resets every time they message you. The 72 hours never resets. Once it expires, normal pricing resumes.

Additionally, Meta will introduce a free monthly tier of 1,000 service messages per business phone number.

First of all, you will need to connect your number with the providers we support:

• Meta Cloud API(recommended, no monthly WABA fees)
• Com.bot
• 360Dialog
• Twilio

Checklist to set up your first WhatsApp chatbot:

• a Facebook account
• a Meta business manager(verified business will be preferred & highly recommended. If the business isn’t verified, there will be some limitations)
• a phone number which isn’t use any WhatsApp service
• a valid Credit card to the payment of meta conversation usage

The message types our platform support is here.

You can also learn how to create WhatsApp template message, and how to use the template message in NewAge Ai.

If you want to sell products or service in WhatsApp, you can learn how to use WhatsApp product catalog message here

If you are running ads to WhatsApp, you can learn more about “Click to WhatsApp ads” here, and also how to set up automation when the user engaged with your ads.

For the most common errors in the WhatsApp channel, you can find the solution here.