Instructions, knowledge, functions
Write how the agent should behave, upload what it is allowed to say, and pick the functions it can call. It answers from your content — not from guesses.
See how an agent is builtThis is not a video. Send a real customer message and the agent below reads it, checks what it is allowed to say, calls the right function, updates the contact, and runs the flow in the actual workspace.
Everything a conversation needs lives in the same workspace, so the agent, the flow and your team read the same context.
Write how the agent should behave, upload what it is allowed to say, and pick the functions it can call. It answers from your content — not from guesses.
See how an agent is builtTrigger, condition, external request, custom field, handover. The nodes are the same ones you moved above, and each one shows exactly what it will do before you publish.
Build a flowWhatsApp, Instagram, Messenger, Telegram and the web widget arrive in the same list, with the customer profile, tags and custom fields on the side. Take over mid-conversation and the agent steps back.
Look inside the inboxRefunds, anger, or a question with no approved answer: the agent stops, assigns the conversation, and hands over the full history and fields.
See the handover rulesTrigger, condition, external request, custom field, handover. The nodes are the same ones you moved above, and each one shows exactly what it will do before you publish.
WhatsApp, Instagram, Messenger, Telegram and the web widget arrive in the same list, with the customer profile, tags and custom fields on the side. Take over mid-conversation and the agent steps back.
Hi, where is my order 48219?
AI AgentChecking order 48219 now.
External Request · GET /orders/48219 · 240 msAI AgentIt left the warehouse this morning and arrives tomorrow between 2 and 5 pm. Want the courier number?
Yes please
AI AgentHere it is: 010 2233 4455. I saved the update to your profile.
Set Custom Field · order_status = out_for_deliveryChoose the workflow closest to your business, open the real NewAge template, then customize it.
Qualify leads, capture intent, organize deal stages, request meetings, and hand high-intent opportunities to your sales team.
sales-automationUse templateSupportHandle routine questions, troubleshooting and customer requests while escalating complex cases to your support team.
customer-supportUse templateHRCapture candidate profiles, organize application stages, request interviews, and route exceptions to HR.
recruitment-hrUse templateNonprofitHandle donation inquiries, aid requests, volunteer interest, partnerships and sensitive case routing.
charity-nonprofitUse templateHealthcareHelp patients explore services and doctors, submit appointment requests, and reach staff when a case needs human attention.
clinic-healthcareUse templateLogisticsCreate shipment requests, track deliveries, understand Iraqi address formats, and escalate COD or delivery exceptions.
cod-logisticsUse templateAutomotiveCapture vehicle details, create service requests, check status, record estimate decisions, and escalate towing or safety cases.
automotive-serviceUse templateE-commerceHelp Shopify customers search products naturally, ask product questions, and discover relevant items faster.
shopify-commerceUse templateE-commerceHelp customers with products, orders, account questions, returns, billing and common store requests.
woocommerce-commerceUse templateStart on Free and stay there while you test. Plans differ by conversations, channels and team seats — the builder, the agent and the inbox are the same on all of them.
$0
For trying the builder before anything goes live.
$50/mo
For one channel that is already busy.
$250/mo
For a team answering on every channel.
Custom
Custom solution for large organizations.
No. You build the flow by dragging nodes and you write the agent instructions in plain language. A developer is only needed if you connect a system that has no ready integration.
It answers from the knowledge base you upload and the functions you enable. When it has no source for an answer, it says so and can hand the conversation to a teammate.
Open the conversation in Live Chat and reply. The agent stops replying on that conversation, and the profile, tags and custom fields stay attached.
WhatsApp Cloud API, Instagram, Messenger, Telegram, TikTok and the web chat widget, all in one inbox.
Yes, including dialects. The workspace itself switches to Arabic with a full right-to-left layout — the toggle in the header changes this page too.
Build it, test it on a sandbox number, then publish it to a live channel. Most teams get the first agent answering the same day.